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Check Your Device
Note the main concern before visiting us, such as screen service, battery change, charging port support, sound issue, camera issue, or software assistance.
MEND GUIDE
Helpful preparation steps for safe device handling, smooth service support, and secure care for your phone, tablet, laptop, watch, or game console.
Status
Secure Environment
Pack It Safely
Use a padded cover or secure box if your device is being sent to us. This helps protect the device from movement during transport.
Data Backup & Privacy
Back up your photos, contacts, and important files before service. For privacy, remove account locks where possible before handing over your device.
Service Details
Keep your quote, booking, or contact details with the device. If sending by courier, use tracked delivery for clear updates.
Battery & Charging Care
If charging is unstable, avoid damaged cables and do not force the port. Our team can check whether the concern is cable, port, battery, or software related.
Liquid Exposure Steps
If your device has liquid exposure, power it off and avoid charging. Bring it to our technicians quickly for safe inspection and guidance.
Security Information
Return to Home
Never share passcodes or credentials.
Our technicians will not ask for personal account passwords or financial credentials. We only request access when it is needed for basic device function checks.
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